IT Support

Student Portal

Your student portal is an important resource that you will use throughout your time here at Criswell. From your portal, you can do the following:

  • Pre-register for classes each semester
  • View your billing ledger and view/accept financial aid awards
  • View your final grades for each semester
  • View an unofficial copy of your college transcript
  • View your class schedule and course information
  • Search a listing of ministerial and non-ministerial job openings

Student Criswell Email

  • Your Criswell email account is the primary place where you will receive email correspondence from the faculty and administration of the college. You are responsible for regularly checking your Criswell email and responding in an appropriate and timely manner. Please take the time to read the college’s Student Email Policy


If your professors use Canvas, this is the place where you will be able to do some or all of the following:

  • Access course syllabi
  • Interact with your professors
  • Upload assignments and take tests, quizzes, and other evaluations
  • Monitor your assignment grades throughout the semester
  • Dialogue with other students in your classes

Click on the Canvas Login document which provides instructions on the different ways to access Canvas and set up a login password. 

Canvas Login 


Q: What if I forget my username?

A: Remember that your Canvas username and student email are the same and that your student portal is your student email username ( If you cannot remember your portal or email username, submit a support ticket at the bottom of the page.


Q: What if I forget my password?

A: If you forget your student portal password, you can reset the password from the login page. A password reset link will be emailed to your student email account. If you forget your student email password, contact the Campus Software Manager by submitting a support ticket at the bottom of the page.


Q: What if I receive a message that my Sonis account has been disabled?

A: If your student portal becomes locked or disabled, please contact the Campus Software Manager at, or by phone at 214-818-1358 to report the issue, and have your account unlocked. Or, you may submit a support ticket at the bottom of this page.


Q: When will my classes show up in my student portal and Canvas accounts?

A: Your classes will be listed in your student portal once you are registered for classes. Your classes will be posted to Canvas on the first day of classes or when the professor publishes the course.


Q: Does Canvas have a mobile app?

A: The way to login for phones and tablets is by the Canvas app but no one is set up for the mobile app unless they ask the Campus Software Manager to create your account for the mobile app. Create a ticket and the Campus Software Manager will create your login for the Canvas App.

Criswell Tech Support

You can submit your requests to one of the below contacts:

  1. Send an email to the following address to request support for Canvas, SONIS, or Student Email questions:

  1. Send an email to the following address for any other IT related questions:

Criswell College admits students who are Christians of good character, without regard or reference to race, national or ethnic origin, color, age, disability, or sex (except where regard to sex is required by the College’s religious tenets regarding gender and sexuality) to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of these classifications in administration of its educational policies, admissions policies, scholarship and loan programs, and other school-administered programs.