IT Support

Student Portal

Your student portal is an important resource that you will use throughout your time here at Criswell. From your portal, you can do the following:

  • Pre-register for classes each semester
  • View your billing ledger and view/accept financial aid awards
  • View your final grades for each semester
  • View an unofficial copy of your college transcript
  • View your class schedule and course information
  • Search a listing of ministerial and non-ministerial job openings

 

Student Criswell Email

  • Your Criswell email account is the primary place where you will receive email correspondence from the faculty and administration of the college. You are responsible for regularly checking your Criswell email and responding in an appropriate and timely manner. Please take the time to read the college’s Student Email Policy

 

Canvas

If your professors use Canvas, this is the place where you will be able to do some or all of the following:

  • Access course syllabi
  • Interact with your professors
  • Upload assignments and take tests, quizzes and other evaluations
  • Monitor your assignment grades throughout the semester
  • Dialogue with other students in your classes

The way to login to Canvas is through your student email account. You will login to your student email account and at the top right will be Google Apps (9 square dots). Click on the Google Apps and a drop down menu will appear. Click the More at the bottom of that drop down and at the bottom will be a App called Canvas. Click on it and it will load Canvas in a new window and log you in automatically. This will be how you login to Canvas.

FAQs

 

Q: What if I forget my username?
A: Remember that your Canvas username and student email are the same and that your student portal is your student email username (username@student.criswell.edu). If you cannot remember your portal or email username, submit a support ticket at the bottom of the page.

 

Q: What if I forget my password?
A: If you forget your student portal password, you can reset the password from the login page. A password reset link will be emailed to your student email account. If you forget your student email password, contact the Campus Software Manager by submitting a support ticket at the bottom of the page.

 

Q: When will my classes show up in my student portal and Canvas accounts?
A: Your classes will be listed in your student portal once you are registered for classes. Your classes will be posted to Canvas on the first day of classes or when the professor publish’s the course.

 

Q: Does Canvas have a mobile app?
A: The way to login for phones and tablets is by the Canvas app but no one is set up for the mobile app unless they ask the Campus Software Manager to create your account for the mobile app. Create a ticket and the Campus Software Manager will create your login for the Canvas App.

 

IT Ticket Portal

You can submit your requests in one of two ways:

1. Click the link below or copy and paste it into the address bar, or

http://cris-mgmt01:9675/portal

2. Send an email to the following address and your request will be created:

ithelpdesk@criswell.edu